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Shipping & Returns

Global Shipping & Delivery Policy

At Klicki, we are dedicated to bringing our products to customers all around the world. We partner with reliable international carriers and logistics operators to ensure your global shopping experience is seamless, safe, and efficient.
 

 

 

1. International Shipping Rates & Estimates

  • We ship to most countries worldwide. Shipping fees and delivery timelines are automatically calculated at checkout based on the package weight and destination country.

  • Order Processing: Once your payment is verified, orders are processed and dispatched within 2 business days.

  • Tracking: As soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's journey in real-time.

 

2. Customs, Duties & Import Taxes

  • Please note: International shipments may be subject to import duties, taxes, and customs fees levied by the destination country once the package arrives.

  • Klicki is not responsible for these additional charges. All customs duties, taxes, and related fees are the sole responsibility of the customer/recipient.

  • Customs policies vary widely from country to country. We recommend contacting your local customs office for specific details before placing your order.

  • Delays caused by customs clearance procedures are beyond our control and are not factored into the original delivery estimates.

 

3. Packaging & Order Security

  • Because your products travel long distances, we use extra-durable, heavy-duty packaging.

  • All items are securely wrapped with premium protective materials (such as high-density bubble wrap) to guarantee they arrive in flawless condition, no matter how far they travel.

 

4. Failed Delivery Attempts & Address Accuracy

  • Please double-check your shipping address, postal code, and contact number during checkout. Carriers cannot deliver to incomplete addresses.

  • If a package cannot be delivered due to an incorrect address, refusal to pay local customs fees, or because the recipient was absent after multiple attempts, it may be abandoned or returned to us.

  • In such cases, any original shipping fees or return fees charged by the carrier will be deducted from your refund.

Return & Refund Policy

At Klicki, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we have established a simple, clear, and fair return and exchange policy to ensure your peace of mind.

 

 

1. Right of Withdrawal (Returns for Change of Mind)
 

  • If you change your mind, you can request a return within 7 calendar days from the date you received the item.

  • To be eligible for a return, the product must be in the same condition that you received it: unused, unwashed, with all original tags attached, and in its original packaging.
     

 

2. Defective or Damaged Products
 

  • If your product arrived damaged during transit or has a manufacturing defect, please contact us within 7 days of delivery.

  • Please send photos or a short video showing the issue to our support team so we can expedite the review process.

  • Once the defect is verified, Klicki will cover all shipping costs to either send you a replacement item or issue a full refund.
     

 

3. How to Request a Return or Exchange

  • To start the process, send an email to suporte.klicki@gmail.com with the subject line "Return/Exchange - Order #[Your Order Number]".

  • State the reason for your request and specify which product you wish to return or exchange.

  • Our support team will reply with detailed shipping instructions within [X] business days.
     

 

4. Return Shipping Costs

  • For defective products: Return shipping is 100% covered and paid for by Klicki.

  • For change of mind / incorrect size: The cost of shipping the item back to our fulfillment center is the responsibility of the [customer / Klicki].

  • Note for international shipments: Customs duties, import taxes, and related fees paid at the time of the original delivery are non-refundable by Klicki, as they are collected directly by your local government.
     

 

5. Refunds & Processing

  • Once your returned package arrives at our distribution center and passes our quality inspection (which takes up to 7 business days), we will process your refund.

  • Credit Card: The refund will be credited back to your original payment method. It may take up to two billing cycles to appear on your statement, depending on your bank.

  • Alternative Payment Methods (Pix / Boleto / Digital Wallets): The refund will be processed directly to your account or wallet within 7 business days.

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